Returns & Refunds

At Douce Pluie, we want you to be satisfied with your purchase.

Return Window

If you are not satisfied with your order, you may request a return within 15 days of receiving your product.

Return Conditions

To be eligible for a return, the item must be unused and returned in its original packaging.

How to Request a Return

To start a return, please contact our support team with your order number and reason for the return.

If your return is approved, instructions will be provided on how to send your item back.

Refunds

Once the returned item has been received and inspected, refunds will be processed to the original payment method.

Shipping costs are non-refundable unless the item arrives damaged or defective.

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