Refund policy

At Douce Pluie, we want you to be satisfied with your purchase.

We offer a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, please contact us at contact.doucepluie@gmail.com. Our support team will provide instructions on how and where to send your return if it is approved.

Items sent back without first requesting a return will not be accepted.

DAMAGES AND ISSUES

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and work to resolve it as quickly as possible.

NON-RETURNABLE ITEMS

Certain types of items cannot be returned, including personal care products that have been used, customized products, and gift cards.

REFUNDS

Once we receive and inspect your return, we will notify you whether your refund has been approved. If approved, your refund will be issued to the original payment method within 10 business days.

Please note that it may take additional time for your bank or credit card provider to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at contact.doucepluie@gmail.com.