Shipping policy
Thank you for shopping with Douce Pluie.
ORDER PROCESSING
All orders are processed within 1–2 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.
If we experience a high volume of orders, processing times may be slightly delayed. Customers will be notified by email if there is a significant delay.
SHIPPING TIMES
Estimated delivery times vary depending on your location.
Canada: 5–10 business days
United States: 6–12 business days
International: 7–15 business days
Delivery times are estimates and may vary due to shipping carrier delays, customs processing, weather conditions, or other factors beyond our control.
SHIPPING CONFIRMATION & TRACKING
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number. Tracking information may take 24–48 hours to update.
LOST OR DELAYED SHIPMENTS
If your order has not arrived within the estimated delivery window, please contact us at:
We will work with the shipping carrier to investigate the issue and assist you as quickly as possible.
INCORRECT SHIPPING INFORMATION
Please ensure that your shipping address is correct at checkout. Douce Pluie is not responsible for orders shipped to incorrectly provided addresses.
CUSTOMS, DUTIES, AND TAXES
Douce Pluie is not responsible for customs fees, duties, or import taxes that may apply to international orders. These charges are the responsibility of the customer.
CONTACT
If you have any questions about shipping, please contact us at: